We are actually doing this with a shared Outlook account and I didn’t realize until today that it wasn’t officially supported. We have a number of Monday users who all setup “Emails & Activities” with a common email address in Monday and it works great as far as letting them send emails and tracking incoming emails.
However, the issue we have been experiencing is around those different users having different settings for a shared email account and how those are applied - the answer I received from Monday was that whoever changed the settings last, those settings would apply to everyone - which isn’t ideal. I outlined some of the problems with approach in this separate feature request for board specific email settings.
I was excited to see a new version of Emails & Activities released recently, but was disappointed that it doesn’t seem to address this issue.