Issues with converting to sub-item?


I didn’t see any posts that cover my situation. When trying to convert an item to a sub-item, I am given the option to map the Jira link (from working integration) forward from item to sub-item. There are 2 issues:

  1. Despite mapping the Jira Item column (link to Jira that comes in on the integration), the sub-item does not show the Jira item column.

  2. 2 options are given to map the Jira item column. I have tried both and neither displays on the sub-item.

I created a short screen capture video here: Loom | Free Screen & Video Recording Software

Is there a resolution for this that I am not aware of? Am I doing something wrong?