Jira Integration, updates show as new item

I tried integrating my Monday board with my Jira and every time there is an update to the Jira ticket, it creates a new item entry instead of updating the item. Is there a way to correct this?

Hey Karen!

If the issue still persists, I’d recommend using the Issue Sync app. It enables a two-way synchronization between multiple Jira Cloud and monday.com instances, effortlessly syncing all the updates, issues and more. In addition, it also supports migration from Jira to monday if you’d want to migrate any historical data. Highly customizable and robust tool, you can give it a try :ok_hand:t3: