Hello Christie! I also answered to your other post (here).
You are in luck. As Certified Preferred Partners of monday.com we have helped many companies build comprehensive CRM solutions within monday.com and it is one of our specialties.
I think you should contact our head of sales Fredrik at (fredrik@omnitas.se) and try to set up an initial chat in order for him to fully understand your needs and help you create the Scope for an eventual implementation project.
Please get in touch!