Missing webhook data account_max_users and account_tier

We aren’t seeing any data come through for account_max_users or account_tier in the webhook for installs or free trials

This information would really help us score these leads and understand revenue potential


Hello there @seanblake and welcome to the community!

I hope you like it here!

Please send us an email to appsupport@monday.com explaining this and adding your account’s ID, if it is in our marketplace or not, and the IDs of the accounts that show no data. Also, please show what you get as account_max_users and account_tier (if null, an empty string or what).

Looking forward to hearing from you via email!


1 Like

I also noted that account_max_users and account_tier don’t have any data in about 20% of the cases.

@seanblake can you give an update in this thread, once you hear back from support?

You might want to take a look at my comment here: