We use Monday.com for all internal and external tasks,
Each internal project or customer has a board, and we share those customer boards with the customer.
We then have a global ‘tasks’ dashboard, this has groups to breakdown say…
- Call backs
- Unsorted tasked (created with the incoming email integration from email)
- tasks - which contain 2 minute tasks or a ‘board’ task so the team know that they have tasks in other boards.
- to be invoiced
We also use the API to talk with a custom time tracking Mac app,
- select a board, then a task, hit go, and the API then pushed back WHO and the time for that task.