Has anyone experienced the system continously freezing up when working inside of the work management tool? It has been happening a lot lately, but is especially noticeable working inside of the table view. Trying to add data and select drop down items for a project and the system just freezes up. I try to refresh by going to another board, just to navigate away from the current thing I’m page. Most of the time I have to refresh the browser session and then it works. it’s very annoying and making the process of recording data take longer.
I’ve not had that issue. Have you tried clearing cookies/cache?
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@LaShaye have you contacted monday support to check your account on their end?
Other things you can try:
- do a hard refresh on browser (Ctrl+Shift+R)
- click through each board/dashboard/doc and let it load
- run a speed test
- if you can’t use ethernet make sure you are using the 5GHz channel instead of 2.4GHz, and your wifi adapter is plugged into the USB 3.0 port (if you have one)
- clear cache and cookies
- use chrome, firefox, safari, or microsoft edge browsers
- deactivate any automations that currently aren’t in use
- clean up your board data, and delete any redundant columns
- upgrade your laptop or PC if its greater than 5 years old, or has very low specs
- update your PC/Laptop
- update your modem
- restart your modem
- call your ISP
Bruce Gosk | bruce@mintconsulting.org
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Hello Bruce. Thanks for the tips. The problem seems to come into play with me selecting a handful of items inside of a column that has like 50 drop down items. I don’t select all 50 items at once because it depends on the campaign. I tried navigating away from the board I was working on and also closed the browser to refresh. That seemed to helps. However, that takes time to keep doing that. I will also consider clearing the cache.
Thanks!
LaShaye
No problem! That sounds like you are selecting connected items in a connect column, or selecting options in a drop down column, or selecting drop down options in a mirror column? Worth telling monday support - If you can provide them with a video recording of the issue (loom is free, which is what I use for this kind of thing) then they can pass it onto their dev team who can confirm whether its your Account, or a platform limitation that they can improve on for everyone.
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Hello Desiree. I did not clear cache, but I navigated away from the page to change views. I eventually closed the browser to refresh the view. Thanks!
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I have the same issue on Chrome
I’ve tried to clear the cache but it has not fixed the issue
On Edge I feel like the performance are lower but it works better.
Any solution except changing laptop… is appriciated.