Our team can have multiple people all working on the same task at the same time, but we are struggling to track this time as it says that we already have an existing session at this time. Is there a way round this?
Hi @lisa_paase - what we have done as a workaround in the past is utilize subitems as time tracking elements per person then summarize the subitems on the main task. This only works if you are not utilizing subitems today on the board for another purpose.
Thanks,
Mark
This is the same issue we have been struggling with as well - unfortunately we are using subtasks for another purpose so we are unable to use the workaround suggested by @mark.anley
Please let me know if someone has other work arounds.
Best,
Jerome1
Hey @Jerome1 @lisa_paase - it’s also worth the ask on if it is important to know the amount of time spent at the task level or just at the project or user level? Sometimes we see clients that track time at the task level but don’t really need that level of info.
In those cases we set a time tracking group at the top of the board with a task assigned to each person, they then use that single task to track all their time against a project.
Figured I would throw it out there.
Additionally there are time tracking apps such as Tracket that allow for more detailed time tracking at the task level.
Hope this helps,
Mark
Hey @Jerome1 and @lisa_paase,
You both bring up great points here, and feedback that we will definitely share with our product team. As you’ve discovered, whilst it is possible to track time for multiple people across the duration of a time period at seperate times, if you’d like to track multiple people at the same time, for that period of time, you will run into that particular error message (an existing session already existing…) - we apologise for the setback here! As @mark.anley has suggested, we do recommend exploring our apps marketplace for other time tracking options, that allow for more flexible and customisable tracking 
Hey @BiancaT,
I hope all is well and I thought I would chime in a bit on this discussion.
Firstly, thank you for forwarding this feedback to your product team.
Our team are still running into this issue (even with sub items) and it’s important for our team to be collaborating on the same task at the same time, after all, Monday.com does advertise that the purpose of their platform is to bring teams together, collaborate effectively and organise. A statement that is printed on your home page.
The app market is a fantastic resource and they have many time tracking apps (most of which are paid unfortunately). But, we strongly believe that this specific problem should be resolved at a native level rather than pointing your customers to the app market to pay for an app and therefore required to re-work their whole board and processes.
This discussion isn’t regarding a more flexible and customisable tracking feature, it’s regarding the time tracking element already built into monday.com which is flawed for not allowing multiple users to track time at the same time to collaborate on a task.
Therefore, the need to switch to a completely different app shouldn’t even be a statement.
Do we have an update on this specific platform request as of yet from the Monday.com developers?
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@lisa_paase If you click on this monday.com link it will take you to a monday.com community page where you can vote for this to be a feature. Our monday.com rep just showed us this yesterday.
@mark.anley @Gene_Houghton @BiancaT @Jerome1 @lisa_paase
Multiple users can now simultaneously record time directly on an item using Smart Timer and Team Tracking app which has the same look and feel as the native monday.com timer.
We had the same pain point with our service based business, we didn’t want them to have to log time as a subtask and we needed staff to work together on items at the same time, so we got our dev to build a solution which we have now released to the monday.com marketplace.
We also built in the ability for the team to see LIVE who is recording time on what, this helps us to manage our remote team and re-delegate work as needed.
We have only recently launched so if there are any tweaks that would help it better suit your business feel free to add to the live chat and we will see if we can roll it out in the next update.
@MistyMK Can each persons time tracking be started and stopped via automations?
Hello @JaredJLY thank you for your comment. At this stage the time tracking cannot be started or stopped via monday.com automations.
It will automatically start and stop on task change and is designed with keeping accurate time of how long each task takes and visibility of what each user is recording time on live. So good for remote team management.