Hi all. I have the email automation working (when Status changes to “X” send an email…) and I saw the instruction for including multiple recipients to separate them with a semicolon " ; " and Monday successfully sends a separate email to each recipient.
Does anyone know if it’s possible for this to take place in a single email (ie. all recipients in the “To” field of the same email) rather than separate messages? Our business is dependent on recipients of our notification emails to be able to Reply-All so all recipients can see the question, confirmation, etc. that is being communicated. We lose this crucial workflow if Monday can only send individual emails to each recipient separately.
Hi @JeffJewett !
That’s a really good question - currently, monday.com’s native email automation sends separate emails to each recipient rather than a single message with everyone in the “To” field. Unfortunately, this does break the “Reply-All” workflow that a lot of teams rely on.
If you need more flexibility in how your emails are managed and shared across multiple recipients, you might want to try our Email to Tasks for monday.com app. It lets you handle emails and responses in a more centralized way, keeping communication threads organized within monday without duplicating messages.
We’ve also noted your idea - having an option to send a single group email would be a fantastic improvement for monday’s automation system.
