Greetings!
I have a user who is opening a pdf in Monday and for some reason it is displaying as garbled text. The same pdf opens as expected for other users and also when downloaded locally and opened with Acrobat. I am clueless on what could be causing this.
Is it possible they are using different browsers/operating systems, or have different fonts installed? Could also be a locale setting where its not interpreting unicode correctly.
Good thought, I am pretty confident they are using the same browser, but will double check. OS is for sure the same though and company maintained devices so conformity should be pretty close.
Did you find a fix for this @billpeeper ? We are having the same issue on one of our PC’s
I am having the same issue as well. I am the only user that is having the issue. I’ve tried using Microsoft Edge, Google Chrome and the app and I’m getting the same result. I also tried clearing my cache on my browsers and it did not work either. Sometimes the PDF text is garbled and sometimes it’s just missing altogether. I can download the PDF and it looks fine.
Did anyone find a solution for this ?
One of my users is experiencing the same thing.
Please advise,
I did not receive any info from anyone. However, I came in the next day after posting my issue and it was fixed after dealing with it for a few weeks.
Has anyone found a fix to this at all? We have been experiencing PDFs getting jumbled randomly for users across our organization only after they have been downloaded from Monday. The PDFs are perfectly fine before we upload them, but once we upload and download them they occasionally get jumbled up. We have also tried multiple different PDF reader programs to rule that out. One solution we have found is to download the PDFs in an incognito browser but that is not the solution we would like to push out to our team. If anyone has any more info that would be greatly appreciated.
Yes I did and it seemed to have worked. I am using Windows 11 Pro
Go to setting under language and region
Click on administrative language settings
Then click on Change system locale
Make sure the checkbox is checked for use Unicode UTF-8
Restart the computer and see if that works
Thanks for the response Leeron!!!
We are giving this a shot and we will keep this thread updated if we find that this is the fix we have been looking for.
