Working on developing our ticket booth application further more specifically the ability to have client communication through monday.com updates. We have finished the api on our end however we are running into a weird issue with emailing updates to pulse ID addresses. It seems that for some reason even tho the emails are being delivered on SendGrids end they are not ending up in the update. We tested all of this with a gmail account and it worked perfect however now that we are sending out of SendGrid it doesn’t create the update. Please see the screenshot below.
My thought is that the email address doesn’t pass proper auth and this is something monday.com does to prevent spam however I am unsure and would love feed back on how to resolve. Thanks!