Remove Monday.com branding from emails generated through the Gmail or Outlook integrations

Use case We use the email integration to send automatic email updates to our clients (we are a marketing agency) about the status of a pulse – if we’ve received the request, it’s in progress, been completed.

Pain point We see there is “Powered by Monday.com” branding at the bottom of these emails. 2019-06-05_14-41-50

This does not look good and is confusing to our clients, as the support was provided by our agency, not Monday.com. Additionally, we are not using Monday.com for free, we pay for the service. So we do not expect branding to be in emails to our clients or other external partners.

Also, we have these emails automatically go to our Support Slack channel. So now, we have the Monday logo and link out to Monday junking up the channel.

Impact We are no longer as enthusiastic about this email integration, and probably will not add it to any new places until there’s an option to remove the branding, or at least customize it (in the same way you can your own monday.com account branding and email header branding).

workaround We first contacted support. There is not a workaround, it’s just simply not possible to change at this time. We were told our feedback would be passed along, but I also wanted to request it officially in this forum.

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Hey @Gretchen! Thanks for sharing this and I can certainly understand what you mean. We want our users to still be excited when using our integrations so this is important for us to hear! I went ahead and marked this post for our product team to be aware and they are also monitoring the feedback we get to our support team. :slight_smile: I am honestly not sure what our next steps for this particular topic will be but we are always mindful of our users’ concerns so it is likely that we will improve this moving forward.

Thanks again for sharing this and feel free to post other feedback as well! :blush:

Hey! Can I get an update on this? We are looking to integrate these automations as well, but there is no way we can do that with your branding on outgoing emails. It’s pretty obnoxious as a paying customer. Thanks for your help.

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Also would love an update on this.

I also noticed Monday has added their branding in the Excel export of boards. This graphic is annoying and also difficult to delete for some reason.

We are a paying customer, please remove.

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We have a macro that formats the board as we’d like, and the first thing it does is deletes the monday logo, as we are only leaving monday to share info with clients and the monday logo (which annoyingly is linked to monday) just confuses people. We really need our logo or no logo at all, and wish these extracts came in plain data csv format, so we could integrate easily to our reporting tools.

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@Galit-monday.com

Very disappointed with this Monday.com AMBUSH MARKETING!

As by the previous comments above, this is unethical not to mention before paying that the adverts would be slipped into our personal business email signatures.

If it is clearly mentioned ‘before paying’ there would be no issue here as then we would know what we are in for.

I am really happy with Monday.com but this tiny point has caused mistrust.

If you would like to know why so many upset customers. It is standard practice across many platforms to either mention the adverts will be there or to remove them before payment of service.

Please provide a solution to your loyal customers

Hi Galit-monday.com

Do you think it better not to inform all influencers from youtube, reddit and other platforms etc. This way your clients will be fully informed about what they are purchasing?

This may help the Monday.com platform with transparency about this matter.

Just a suggestion