Removing duplicates from a board

Hi,
We have integrated monday with Jira and noticed that sometimes there are duplicate values appearing in the boards where Jira ticket data is displayed. I highlighted this twice to Monday service desk but they haven’t reverted yet. Thats another issue but first i need help in resolving duplicate data issue. I am attaching some screen shorts below. These are tickets that we create in Jira and then try to see them in Monday board

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Hi @shami

Is the issue still relevant?

When you say you wrote to monday.com services, you are referring to support@monday.com?

We usually ask that bugs are reported there.

In terms of removing duplicates, right now you would have to remove them using Batch actions. If you hover your mouse next to the left of the items you want to delete, you will see the pop out checkbox. If you mark all of the duplications, you’ll be able to delete them all at once.

Let me know if that helps?

Thanks Julia. What i am basically asking is that why do we have duplicates coming in the first place?
These are all unique transactions in Jira.

Hello @shami , In case you would like to remove duplicates from your board, we just released an app that helps you do so. You can find the app here.

Here is a community post that shows more details about the app.