Case:
I am busy building a task tracker in Monday.com, and have access to a Make.com profile as well. I need to assign Service Level Agreements (SLAs) to tasks based on their priority, and then trigger an escalation email/notification to relevant stakeholders when the task time tracker reaches 60%, 80% and >100% of the SLA. We need this in place so that management and senior staff can intervene before we are in breach of SLA and help push the task across the line.
Problem:
I have worked through Make.com(Integromat) and Monday.com, and I have not found any feature that allows me to live track a formula column’s result, and trigger an action when certain conditions are met.
Request:
Can anyone help with guidance on a solution to implementing SLAs and auto escalation without integrating into something like ZenDesk?
It amazes me that this isn’t a native function in Monday.com seeing as SLAs are pretty much a universal concept in professional services.