I have been using monday.com for several months. Among other things, I implement the it in my company.
However, it is hard for me to say that I am satisfied with the support I receive - I identify many bugs (about one a week), ones that may eliminate all use of the tool. When I turn to support I get an answer with useless, not practical (but polite and nice) answers. Am I the only one who encounters this? How can it be that there are so many bugs for basic capabilities that essentially disrupt the use of the tool?
I have a hard time promoting the implementation due to such bugs.
We are considering moving to a enterprise plan, I would like to know - can enterprise customers share how the support they receive for bugs? Is the answer more professional and practical?
Have you had similar cases?
I feel like many features released unmatured.