Does anyone have a good manager or leader point of contact at Monday, we have been ghosted by our account manager, and support is VERY slow to respond to our current open ticket. We just upgraded to Enterprise and were very sad to find that it came with no upgrade is support or responsiveness.
Hey Carl! Charlotte here from the monday CX team! 
Thank you for letting us know - this is definitely not the service we strive to provide!
We’d be happy to chat with you via social media if you’d prefer that to get things moving faster! We can take a look into the account manager and your open support ticket and make sure you get contacted by them ASAP.
Transparently, since it’s now the weekend we do not have our support team working on social until Monday but you can open a live chat with our support team [here](Contact support - Help Center) which might help things move faster than they did via email!
Thanks for letting us know about this - we’re sorry to hear this has been your experience so far! We want to help remedy this experience and get your account the support you need ASAP!
Thank you Charlotte for the message. At this point I would like to be contacted via email by someone at Monday that can explain why we have been totally ignored by our account manager after numerous emails and requests from different people. We have even asked our onboarding specialist to assist, or at least get us a contact that we can speak with to no avail. The support ticket is moving along slowly via the normal repetition of clear your cookies, try another browser, try incognito, etc, etc. From what we can see on the forums and via Redit there is an overall complaint that the Monday system is slow to respond, and load in anything but the most basic of environments. Looking forward to hearding from someone at Monday who can help resolve our issues and is responsive. Be well, Carl