Hey everyone,
We use Monday.com to mange our support requests. It works great. This use case is best described in the Monday.com Story that’s live here: Success stories | monday.com
@Gretchen this is a seriously robust use case!! Really appreciate you sharing with the Community - thank you!
@Kacey-monday.com Thanks, appreciate it! (Also, shameless ask…would I be one of the first 50 responders and get some swag? 
)
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Hey @Gretchen,
Yes of course you’ll be included! If you have some time, could you perhaps provide some information about the whole workflow here and how it works? 
Hey Julia, Happy to, but I thought it was pretty fully covered in the original Story link that I included in the first post. Is there a specific part of the workflow that I need to elaborate on or you’d like more info about?
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