Monday for Customer Support

I’d like to know if anyone uses MDC to handle their customer support requests. Currently, my team is TRYING to make this work. We don’t have email integration, as our email is not able to integrate into Monday, and we are grasping at straws to make this work.

I’ve seen the Use Case article on Monday, I’ve been to the webinars about “Customer Support”, I’ve reached out to support@monday.com (they’ve given some good ideas) but none of it has been helpful. If someone uses Monday for support can you please tell me how you’ve done it and most importantly, if it works for you? Monday’s only solution seems to be to get additional software to manage support.