We have discovered that when navigating back and forth between different weeks, the time tracking widget displays different values for team members. For a given week, a team member is shown to have logged 10 hours and then if we go to a different week and come back to the same week, the time is shown is 8 hours for example. There is no way to determine which, if any, of those values are accurate. Monday support has acknowledged that this is a bug. I am wondering if someone else has experienced it and if there is a workaround. I haven’t been able to identify a specific scenario to cause this bug.
Hi @WasayNoori 
Thanks for posting this, good to know! That’s an important one to be aware of because it could be throwing off all kinds of metrics and data 
When accounting for time spend against a project task or payroll detail, we typically recommend using a third party app to give you some oomph. There are plenty out there to try, free trials and even free accounts - personally I rate Clockifiy, Harvest and Trackett as capable, intuitive and adoptable for any team.
Let me know if you want to talk about this and figure out something to work better instead - I can help you assess and provide demos if you’d like.
Peta | Upstream Tech
peta@upstreamtech.io
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Third-party apps are supposed to be great way to enhance the functionality of the host application. They are definitely not meant to replace gigantic bugs. My issues with the solution are two:
- If Monday and its huge pool of developers aren’t able to address a clearly broken time functionality, how can I be sure that a third-party app spits accurate data?
- Lack of a feature is simply “limitation” and all softwares have them. But Completely wrong and inconsistent numbers, however, point to something bigger and cast doubt on the underlying calculations. We just happen to discover this with time tracking. Company is now questioning vital data from other parts of Monday. Manually verifying would defeat the purpose.
Thank you for your response.
Was writing a support ticket to Monday.com when I decided to check the community. This is really undermining my teams trust in time tracking not to mention mucking up my reporting. I get wildly different results and have even had 2 people viewing the dashboard at the same time seeing different numbers.
I’m going to submit my support ticket and see what they come back with. I’ll post any responses in here.
I have an open ticket now and Support are looking at this. I’ve identified in my case that it appears to be the new v2 version of the database engine that is causing the problems. Users disappear and times change when navigating backwards and forwards on both day and week views. Revert the dashboard to use the old database engine (3 dots top right hand corner of page) and it works as expected. This appears to fix it for now.
I’ll update more when support get back to me