Website chat integration

Hi Guys

I’m looking to add a chatbot feature to our website that also integrates with our monday CRM (for sales leads).

I’ve looked at quite a few website specific ones, and they are either not a fit and/or costly.

Ideally, it would be good to not only capture leads at our website, but secondly be used as a communication messaging system with our clients for support and new work enquiries.

Does anyone here have any experience with this or point me in the direction of a system that we could implement or extend/integrate ourselves that is also inexpensive?

Thanks in advance

Your thinking is well ahead of everyone else.

Two tools come to mind.

  1. ManyChat
  2. Intercom

Both can be embedded into your site, and then connected to your CRM.

You can get either to output to your CRM.

Both have strong APIs and you can use this free no code tool to connect to the two together.

If you have any questions, just DM me or hit me up through my website FiftyTechSolutions.com

Cheers,

Kofi

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Check out Tidio or Crisp, both affordable options for chatbots and live chat with CRM integration capabilities. For a more tailored solution, you could look into using Zapier to connect a chatbot like Landbot or ChatGPT with your Monday CRM for lead capture and messaging.

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Thanks Kofi, much appreciated!

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Thank you Karen - I’ll see how I go revieiwing the suggestions provided in this thread :+1:

Hey @Boiker

To tackle your need for a chatbot that seamlessly integrates with your Monday CRM and serves both lead capture and client communication, I’d recommend a custom chatbot solution using platforms like Manychat or Crisp. These tools can be tailored to handle inquiries, qualify leads, and push data directly to Monday CRM. Additionally, they provide multi-channel support, ensuring you can manage both website visitors and existing clients efficiently.

Lead Capture : Implement automated workflows that gather visitor details and sync with Monday CRM.
Client Communication: Use the chatbot as a support hub, with features like live chat, FAQ automation, and ticketing integration.
Cost Efficiency Opt for a no-code/low-code solution to minimize development costs and ensure easy scalability