System automatically sends an email for an incident to monday.com << this works
Monday.com board creates an item based on the subject + content << this works
The item will have its own URL << this is a fact
I want our internal system to know which URL this item has << how to do this?
What I’m trying to achieve is basically that our Incident Management system will receive what the item URL is, and then document/save it in our Incident Management tool. We send over 500 emails a day, so automation is the way forward.
Can we use third party tools like zapier etc. >>> No
Does Monday.com already provide such automation rules >>> No, haven’t seen it
I think it’s important to consider what your requirement is and how you would expect it to work.
The main caveat here is that I know nothing about your Incident Management System.
What is clear to me as a consultant:
You want to use your Incident Management system to create items in monday.com—this is working right now via email.
You need some kind of response from monday.com to tell the Incident Management system the ID of the item you have created.
If you were creating the item via the API, you would get a response from monday.com telling you the ID of the item you just created, which, using the API of your Incident Management system, you could input into your Incident Management system in some field.
I note that you are not interested in using a third party tool. Why is this?
Since you are currently using an email integration (email is sort of a third party tool anyway), would an email response to your Incident Management system work? How can we automatically input data into that system, which seems to be your key requirement.
If we can input data to your Incident Management system via email, that should be possible with monday.com email automations (although it will require an Outlook or Gmail account, which are of course third party). In that case, we would create an email response when at item is created and your Incident Management system could somehow parse the data in that email.
In any case, a third party tool like Make or Zapier would handle this a lot more efficiently and allow you to build exception handling and other useful features into the integration.
Otherwise, it may be the case that your Integration Management system is already supported by monday.com via a native integration or app.