I hope this message finds you well. Over the past three years, I’ve noticed a recurring theme in user requests regarding subitem automations. Despite the passage of time, it appears that no significant progress has been made in this regard.
I would like to bring to your attention the growing frustration among users, including myself, who find themselves grappling with increased manual workload due to the limitations in subitem automations. It’s evident that the current system primarily focuses on automations for items, creating an imbalance in the user experience.
I genuinely appreciate the continuous improvements made to Monday.com, and I understand the complexity of feature development. However, I firmly urge you to prioritize and expedite the implementation of subitem automations. Users should not face limitations based on whether they are working with an item or a subitem. A seamless and universal automation experience is crucial for efficiency and user satisfaction.
I believe that enhancing subitem automations to align with item automation features will not only address a long-standing user concern but also elevate the overall functionality of Monday.com. Your attention to this matter is highly valued, and I trust that the team’s commitment to excellence will result in a positive and timely resolution.
Thank you for your understanding and dedication to providing an exceptional user experience.
Our company has had material issues with subitem automations as well. We heavily use these as it is good to group subitems with a parent project and keep track of it. However, the slack integrations for subitem automations are not available and it has made such an impact we are actively searching for an alternate solution.
Any updates would be greatly appreciated. Thanks.
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asharma
(Ankur Sharma - Upscale (Part of The Adaptavist Group))
3
Hi Zack,
I know it’s been a while since you opened this thread, but replying here just in case you haven’t been able to find a solution to this.
100% agree. The idea that subitems should be used only sparingly isn’t really feasible for Enterprise level customers who need standardization and automation.
Our team would love to be able to have Subitem Automations in Monday Service ticketing boards so we can convert related tickets into subitems within a parent ticket. This would clean up our ticketing boards meaningfully… when you have thousands of open tickets, nesting tickets-within-a-ticket as Subitems, is a more intuitive way to simplify the view than trying to relate them to each other with new columns and groupings at the parent level.
But for this to work, the tickets converted to Subitem tickets would need to have all same functionality as a regular ticket–like an incoming email triggering a “New Response” status, and other standard ticketing automations of that nature.
We developed an app called Subitem Automations that provides robust automation capabilities to subitems to solve for most (if not all) of the gaps in the native automations.
The app has 24K+ installs with an average rating of 4.9/5, and it’s become the leading solution for everything related to automating subitems.
I completely understand your frustration — subitem automation limitations have been a common challenge for many teams.
While native automations are still more focused on items, a lot of subitem workflows can actually be handled using Make. With Make, you can trigger actions from subitem creation, status changes, date updates, assignments, and more. It allows you to update parent items, sync data across boards, calculate values, and build more advanced logic that isn’t currently possible natively.
In many cases, what feels like a platform limitation can be solved with the right automation setup.
If you’re open to it, feel free to share the specific subitem automation you’re trying to achieve.