Ahh yes, so when it comes to releasing new major versions, the process is a bit complex. Just a heads up: our developers are definitely aware of the weirdness in the current flow and are still working on a better method.
To summarize, whenever you release a new major version, the app must be uninstalled and then reinstalled by your app users. Sadly, there currently isn’t a way to notify these users automatically. You would need to notify them of the new major version yourself, making sure to let them know that they need to uninstall and then reinstall their apps to “upgrade.”
In addition, you must make sure to support both the previous and the current versions of the app. This is because every major version release constitutes a breaking change for your app. As such, our apps framework will not automatically get rid of the previous version of the app for your users. They will need to make this choice for themselves by uninstalling and then reinstalling.
Do you mind uninstalling and then reinstalling your app to see if it works for you then?