Dialer Interface in monday.com

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1

I have a call system (3CX) which I want to use to pass calls and load airtime, I want the dialer interface to appear on monday.com (how the item card opens) use the phone number to query the system and pop up the item card and any history(activity) for that number. Is this possible?

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2

I can see 3CX has an API, so it certainly should be possible to query that and display it in an item view.

It would require a custom app to query 3CX and format the data for display.

As someone who’s developed several monday apps of my own, and many more for clients, I would be happy to have a chat, you can book a meeting via the link on my site: Custom monday.com app development

Thanks,
Ben

3

It sounds like you need to create an item view app to configured it.
Yes, that’s possible

4

Hey Hezi, do you mind having a chat about it, and possibly helping with it? info@dynamicnavsystem.com. Please get in touch

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5

Hey Lus,

Also happy to throw our hat in the ring from a custom development perspective. Feel free to email me directly at support@vb-holdings.com

Happy to help,
Alex

6

Hello @Dynam

Integrating your call system with Monday.com to display the dialer interface and fetch call history based on phone numbers is indeed possible through custom development and API integrations.
You’ll need a developer or a team experienced in both Monday.com API and your call system’s API (3CX in this case) to create this functionality

If you require further communication or have any specific details or questions, please feel free to reach out to me via email at:
EM: jack(at)technogiq(dot)com
Skype: live:.cid.a0f06a69cf1c6478

I look forward to hearing from you and assisting with your e-commerce update.

Regards,
Jack

7

Hi @Dynam ,

We are a certified monday.com partner having our development team to build the solution for you if it requires any third party integration with monday.com .

Let’s connect and discuss this in more detail, You can reach out to me at aquib@fruitionservices.io or fill out this form Contact Us

Also, You can book a call directly using my calendar Calendly - Aquib Zafar

Best Regards,
Aquib Zafar
Fruition Services (https://www.fruitionservices.io/)

8

Hi,

Yes, this is certainly possible and I would be happy to help you on this.

I have extensive experience with Monday, and can design a solution for the required call system functionality.

I can be reached on my email here

Colin

9

Hey @Dynam

Our monday.com consulting team at Damco Solutions can integrate your call system (3CX) with the monday.com platform. To query and format the information for display, our consultants can build an exclusive item view app through custom API integrations. This app displays the dialer interface and captures call history based on numbers.

If you have any doubts about how we create this functionality, connect with our experts now and get clarity.

10

Submitted a request no relply

11

I’m pleased to announce that Capable Koala is in the process of building a 3CX integration which supports:

  1. Caller ID lookup from monday boards
  2. Call logging
  3. Automations for prefixing phone numbers with 3CX dialout codes

Please contact support@capablekoala.co if you’d like you be a beta tester, or want to suggest other features which should be included.

12

Further to my previous post, the Capable 3CX integration is available in the monday marketplace now and supports many usecases, including:

  1. Looking up contact names from your CRM when you get an incoming call
  2. Having a live call data record (CDR) board and dashboards within monday.com
  3. Logging calls against contacts in your monday CRM

:point_right: See the app in the marketplace here

:koala: