Currently, automated emails sent from Monday are very basic and limited to plain text. While functional, they don’t allow much flexibility to align with branding or provide richer communication. Adding options such as images, hyperlinks, and basic formatting (bold, bullet points, etc.) would make automated emails more engaging, professional, and useful for both internal teams and external recipients.
What are you trying to achieve
I want automated emails to better reflect the professionalism of our organization and to provide clearer communication. For example, including a company logo, linking directly to resources, or highlighting key information in a visually clear way would make these emails more effective and impactful. Robust formatting options would reduce the need for external tools and allow us to keep communication fully within Monday.
Hey @Rabbie while this functionality currently doesn’t exist in Monday.com(as far I know), I can suggest you using SuperMail, it’s a native monday marketplace app that does exactly what you describe, it allows you sending rich text designed automated emails including attachment and hyperlinks, it also has a bunch of other good benefits. You can try for free.
I heartily support Rabbie Jawahir’s request. Even just the ability to include our company logo in email signatures seems like a pretty basic request. We now pay more the CRM version of Monday instead of just Project Management. One reason to move was to use the sequencing for emails. But any auto emails that we sent to customers don’t look like they’re ‘from us’.
It’s frustrating that the answer is often just to buy another app thru Monday.com partners for basic things.
Adding a vote for this! It’s something we requested at Elevate and previously through our CSM. I understand that there are marketplace apps that support this, but it really should be native.
I agree! I’ve figured out how to get a hyperlink in an email if you have a link column to pull from and use that “reference/item data” when writing the email, but it’s the long URL - not text acting as a hyperlink. Messy!
I could build this for you and others but It would be through the app store. Would you be interested in this? What price point would you be happy with?
I was shocked that I had to get an add on app for these basic items. Yes, SuperMail is easy to use and I like it but really, these are basic fundamentals. I also need to be able to set up emails that come from other people. i.e. I am in the communications department and need to set up automated emails from HR, from IT etc. as part of our onboarding process.