Error with Sales CRM connected Contacts

Platform discussions
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1

Hi I am setting up a board with Sales CRM, and seem unable to add contacts to the Sales CRM board. There is a triangle error on the column.

I am also unable to re-add the column as it appears to be built into the CRM template.

Can someone help with this?

Image below
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2 Likes
2

I have several users reporting this error same error…
User 1, macbook: has error when using monday on his browser, but does NOT have the error when using the PC app.
User 2, windows laptop: has error on both the website and the PC app.
User 3, windows laptop: no error on website or PC app. Also no error on Samsung (android) app.

3

This error just appeared today as it seems. Also getting this.

Will hopefully be fixed soon.

5

ok also getting this

6

I’d reach out to monday support for this one.

Here is my troubleshooting checklist for a slow monday account (some could apply in this situation)

  1. contact monday support
  2. do a hard refresh on browser (Ctrl+Shift+R)
  3. click through each board/dashboard/doc and let it load
  4. run a speed test
  5. if you can’t use ethernet make sure you are using the 5GHz channel instead of 2.4GHz, and your wifi adapter is plugged into the USB 3.0 port (if you have one)
  6. clear cache and cookies
  7. use chrome, firefox, safari, or microsoft edge browsers
  8. deactivate any automations that currently aren’t in use
  9. clean up your board data, and delete any redundant columns
  10. upgrade your laptop or PC if its greater than 5 years old, or has very low specs
  11. update your PC/Laptop
  12. update your modem
  13. restart your modem
  14. call your ISP
  15. Consider a server migration if relevant
  16. if all of the above fails then you may have to upgrade to enterprise

Bruce Gosk | bruce@mintconsulting.org
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