Filling in e-mail requester from the e-mail sender of an integrated e-mail

[ian12 (Ian Salalila)]

So the idea is to create an automated helpdesk, where incoming e-mail from the support mail box comes into Monday.com as an open ticket.

Now for the status change (closed/working on/open) I would like to send an automated e-mail.
Is there a way to automatically fill in the “requester e-mail” column from the e-mail sender field?

[Nir-Jetpack (Nir @ Jetpack Team)]

Hi @ian12 .
Extract is a marketplace app that can help you extract e-mail address of requester and save it in your board column so you can close the loop and send an auto responder.

Here is a short demo

Integrate Gmail and Outlook to monday.com - Extract Sender name and email address to your board

[BiancaT (Bianca Taylor)]

Hey @ian12,

Had you explored the emails and activities app?

• Emails & Activities on monday.com

You are able to log new contact names + email addresses from incoming senders when the email is received in the app:

Let me know if this helps!

[ian12 (Ian Salalila)]

@BiancaT

know

How do I do this, I’ve tried searching in integrations, but I can not find anything

[BiancaT (Bianca Taylor)]

You should find the emails and activities app via the updates section, and items view center:

Search for the emails + activities app: