Gmail integration error

We have an integration set up to send a specific email once a status changes. For some reason there was a glitch and the integration sent the email to another person’s email address.
Our customer who is called Lisa is rurious we’ve referred to her as Brian. It’s really not good, is there any reason why this has happened?

Thank you in advance

Hi @ChrisCollings ,

I would suggest you to check the native integration.

You can use Make as a solution to prevent such glitches in the future and improve the integration process.

As a complimentary, here is our magic link to get 1 Month Pro plan free (10,000 operations):

For further implementation details you can connect us:

MSquare Support
Visit us here
Youtube Channel

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@MsquareAutomation thank you for your feedback. We eventually found what the issue was and it is now resolved.
Yes Make is a good tool, we are currently exploring its benefits.

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