I am trying to setup a knowledge base for self service customer support with the ability to being able to manage it within Monday.com and publish the articles from there. Is there any existing use cases for this type of setup or do we have to use 3rd party solutions for the knowledge base with a possible integration into Monday.com?
4 Likes
I’m interested in that too !
1 Like
Hi @PropTexx
Welcome to the monday community!
You may require a third-party solution to setup a knowledge base with external access for customers. I would recommend you to get in touch with a monday.com consultants and seek end-to-end consultation to find the right third-party solution that perfectly meets your unique business requirements.
Regards
Neelam B
Damco Solutions
Phone: +1 609 632 0350 | Email : info@damcogroup.com
Hey @PropTexx @Krunchy — Softr is a no-code platform that makes it easy to build a knowledge base on top of your monday data. That way, external users can access it and self serve without having to log into a monday account.
Here’s a high-level overview of how it works:
- Connect your monday data
- Use Softr’s drag-and-drop builder to customize how your knowledge base will look and what information you want to show
- Set user groups and permissions
- Publish and share a secure link with your clients
Let me know if you have any questions!