We are new to the fact that Info Boxes are now deprecated but hunting around on here it seemed to have happened at some point last year (in app messaging please about deprecated features)
Issue is now that some people in my team can’t see info boxes and others can. Not that the tab is missing but is just empty.
I’m an admin, an owner of the board and also an owner of the item but can’t see it. Support have said they aren’t fixing bugs which leaves us a bit high and dry as some people now can’t see any info boxes they created
we recently made a strategic decision to deprecate the infobox from our platform. Since we don’t want to completely eliminate any feature that our users know and use, we decided to leave the feature open so we won’t damage or interfere with any existing processes, this is the main reason you can still see it on your end. On new accounts, we are slowly removing this feature.
Therefore, and since we do have to prioritize the bugs and missions according to effort, complexity, and scope, I am afraid that our devs won’t be able to tackle the infobox bugs at this point.
This comes at a point where we are just about to re-sign our contract!
Ok, so now my entire company lost access to info boxes and all data stored in them meaning that Monday just became unusable for us. Still getting the same answer that devs won’t work on this.
We just had the same thing happen to us. The company keeps information in the info boxes pertaining to workflow and efficiency.
We joined the platform in January so the depreciation is new news for us.
Has anyone had a situation where monday.com reactivated their teams Info Boxes?
We generated over 900 template tasks, each with their own custom Info Box. As of this morning, all of that data is lost.
“We decided to leave the feature open so we won’t damage or interfere with any existing processes.” This has not been our experience, as Info Box data is gone.
It seems to be a bug as they have informed me that they are releasing a fix. Doesn’t change the fact they have deprecated a feature without taking anyone or offering a migration path to another solution.
You’ll need to shift your info box data to somewhere else.
Slightly worrying for a company soon to be valued at over $6bn at their ipo.
For now we are moving the info box information to the update box and pinning to the top. It is going to take some time… and by some I mean a lot.
We didn’t think we’d have to use them, but we also created process docs as a backup to pull information from. A lot of unexpected cya work.
Good luck to us all!
Yes, the same thing happened to me; I have just started working with Monday and liked the Info Boxes but entered so much info in there only to discover it’s all vanished today! Where has it gone and how do I get it back? I saved it each time after entering it. I don’t understand how this can happen. How frustrating.
We still use the Info boxes but since coming back from Christmas break it will not allow us to upload. We really need to get this working again because it sounds like us and many other people use the Info boxes a lot more than what Monday thought. This will slow down our productivity a lot when searching for particular things with in a pulse.
We are in the same boat. No notice that we wouldn’t be able to use them. We lost the ability to upload last week. Monday’s customer service has been useless. I explained how we use info boxes and shared some screenshots. I asked if they had any ideas on other procedures we could use in the same way. Their solution is for us to hire them or some of their experts to create new boards for us. No thank you. We’re looking to move to another project management system. I’m not upsets about them getting rid of info boards, I’m upset that they did it without warning.
I believe they notified people about this change a while back, but it seems many were grandfathered in initially. I didn’t realize it would eventually go away for everyone, which makes it all the more disappointing. We rely on it heavily as well, so I completely understand your frustration.
WE use the Info box which is extremely easy to view and understand. you can manipulate and make different info boxes based on the revision level of a project. This is now not useable anymore and we are forced to use the Files Gallery which cannot compare to the info box. I’m hoping that more people are in agreement and we can get this much better tool reinstated for use.
Today I found out that the developers have stopped supporting the info boxes function and done away with it. My whole buiness is fluid due to the organisational structure of these boxes. I was told not enough votes supported it continuing!
I told the help desk The only analogy I can relate to you was if you imagine you are going into a clothing shop to find something and they now have a large crate in the middle of the shop and say “have a dig in there and see if you can find what you’re looking for”. The logical layout is to sort the shop into certain line item sections, different sizes, different colours etc. and that way you can see straight away where to find everything (ie the info boxes sorted into diffferent categories etc.). Now they want us to upload the files under the ‘files’ tab which is a mesh of disorganised clutter and expect to find all the details pertaining to each project in a logical manner!
Its madness that they took this feature away!
Just became aware of this deprecation today, after not being able to upload files anymore and speaking to a customer service agent. Our business also organizes our information through the info boxes section. It’s ridiculous to me that the suggested solution is “have everything floating loose in the updates or file boxes section”. Those sections don’t allow for any sort of organization. Not being able to organize files or information in an efficient way seems antithetical to using a system like Monday in the first place. Why take the time to phase this feature out anyway? Very disappointing and frustrating.
When I spoke to support about this isse they mentioned the development team at Monday look at the votes in the community, so if more people click the ‘voted’ box at the top, then they will look into this matter more seriously.
