I am trying to create a service desk ticketing system, so have an outlook integration where for every incoming email, an item is created. The subject of email gets copied to Item Name automatically.
- How can I extract the body of the email into another field?
I now installed Auto ID app for auto generation of customised ID, so that I can use it in outgoing emails. But the problem is Auto ID also copies to Item Name.
How can I resolve the issue where either Auto ID can be added to another column or I can extract the subject of incoming email into another column?
Hello @Parul !
If I understand your problem correctly, you need the ID generated by the AutoID App to be added to a column other than the item’s name.
Choose this automation/integration :
And on the this column field choose a text column other than the item name one .
I believe that should solve your problem, but let me know. Should you need any other help with AutoID, the excellent @basdebruin is the App’s creator and will quickly and efficiently help you .
Giannis, Implementation Consultant at thespelas.com
Thanks this worked.
Can you please also help how can I extract the details from the incoming email which goes into update?