The webhook is created when an employee fills out a Feedback via an Elementor form.
The item already exists in the board, and its ID is inserted in the form as DEFAULT VALUE in one of the fields by setting a URL PARAMETER in Elementor.
I expected the UPDATE module to take the ITEM ID from its field in the form as a VALUE and update several fields in the specific item.
I would recommend double checking that the item id exists in that board:
If it does, my next check would be to make sure that the item ID is what we see. One thing you might try is to use sum(2.fields: case_id: value) and check that it is returning the same number.