We are using Zendesk as our ticketing system and with the Zendesk sync, we are struggling with item naming. When requestors are creating their tickets, the naming they offer may be confusing or wrong and oftentimes we want to update the item name in Monday. However, the sync always changes the name back if there is an update on the Zendesk side. We can change the name in Zendesk and that will be reflected in Monday permanently but it means we need to leave Monday and for the requestor it will also be confusing that we rename their request. Any way to resolve this?
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I second that. The name keeps changing back to its original Monday value whenever items change status, and also gets re-assigned to its original owner (the integration owner)- its like there is no stop condition for the automation rules.