Sync Monday updates to Zendesk

Platform discussions monday apps & integrations
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I’m using Monday’s Zendesk built-in integration to create items in a specific Monday board given a condition is met. This part works fine.

I need to set up a mechanism to send any updates (text) from the update section on the linked Monday item back to Zendesk. I see there is no built-in automation for this use case.

I got this to work partially using Zapier (webhook from Monday to Zendesk), however, the update text is not pulling through in the webhook payload. Is anyone able to help out? Many thanks! :slight_smile:

1 Like
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Hi @mikaelmaingard

Could you share the error (or lack of) you are receiving on Zapier from the Monday webhook?

Also did you look into using the “Specific Column Value Changed in Board” Monday trigger on Zapier instead of going via the webhook route?

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Hi Mikael, I am having this same problem. Updates to the Monday item are not syncing back to Zendesk. I have looked for several hours on how to make this work, but have not found a solution. Thanks-

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To bridge the gap between Monday.com and Zendesk, we can enhance the existing integration by utilizing Make.com (formerly Integromat) for more robust data handling. We’ll create a scenario that listens for updates on Monday.com items and then triggers a webhook to send this data to Zendesk, ensuring all update texts are accurately transferred.

Use Make.com to monitor Monday.com items for updates.
Extract update text and format it properly. Send the update text to Zendesk using a webhook, ensuring seamless communication