Knowledge Management Board

Hello,

is there anyone who have used/created a board to manage the knowledge inside an IT organisation? I am discovering Monday and I love it, so I would like to integrate our knowledge in it.

Max

1 Like

Hi Max,

I’ve recently created a board of this type as a kind of shortcuts list to essential files that include all the processes and references relevant to my team. I’ve got it set up to use external links, rather than attaching files directly. Then I use the status columns to indicate the type of document it is (e.g. internal/external), where it was published, etc. And I use groups to categorise the types of knowledge items.

I got the idea from one of the Monday.com tutorials on Working with Remote Teams. You may want to check that webinar out if you’re looking for ideas.

Glenda

Glenda - that sounds like an awesome solution! Would you be able to share a screenshot of your board? I’d love to see what you built :slight_smile:

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How about something like this?
but with your organizations content.

3 Likes

At monday.com we use a board very similar to what @alejencia posted - we include a status column to help us know whether these Knowledge Base articles require updating or any sort of edits. Great discussion so far folks!

2 Likes

Hi Emily, I’m sorry but the information on the board can’t be shared publicly. However the board looks quite similar to the screenshot shared by alejencia. I just don’t have people columns and I have an extra status column for categorising the documents.

All good, Glenda! Thanks for sharing more about your boards :slight_smile:. Are you using any automations to enhance your workflow?

Hi Emily. I don’t use any automations for this type of board. For my team, it’s more like a reference list or a set of shortcuts to finding the info they need. So it doesn’t have deadlines and no tasks are assigned to people. I do use a variety of automations on other boards, but they are set up quite differently and are for specific tasks.