Hi Guys,
I’m looking at overhauling many of the workflow processes within our company, and looking for recommendations on what the best option would be to tie everything together.
Overview
Late last year, I purchased a telephone answering service / call center that answers for close to 550 business accounts and has 15-20 remote agents along with 10-15 internal agents. It’s made up of 2 managers, 1 trainer, and 4-5 assistant managers. Pretty much the entire company is antiquated and needs to be rebuilt from the ground up, so earlier this year I setup Google Workspace and started integrating Monday.com
Question
What are some of the most popular frameworks, software platforms, etc that you guys have used on the front end to integrate w/ Monday? I’m referring to platforms like Wordpress…Laravel…Joomla…NodeJS…etc? Which web-based framework or platform (fullstack or hosted) would allow me to pipe data to/from Monday.com in the most practical, easy, and cost-effective manner?
Functionality
- Primary/Public Website: Contact Form, Account Setup, Account Update Requests, Employee Application Processing (any other suggestions?)
- Employee Intranet or Subdomain of Primary Website: Employee Onboarding (typical new employee forms like w2’s, etc), Employee Training, Employee Performance/Metrics Monitoring
- Call Center: The software we use is getting older, and has little if any back end connectivity outside of our 3rd website which handles client message retrieval, on call updates, etc. I know more and more call centers are going to cloud based software solutions. Any that play well w/ Monday that include chat/email support features? I’ve been checking out Genesys, but not sure how well such systems integrate w/ Monday? If there are some good options available, we may need to become a Monday reseller since we have 500+ clients that could potentially benefit
