Mapping Zendesk fields to my Monday board

Platform discussions monday apps & integrations
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1

I’m setting up an integration between Zendesk and a Monday board using Zapier. The Zendesk fields are pulling through correctly, but I’m having trouble with the Monday side of the mapping.

In Zapier, the Monday fields that are appearing don’t match the column names I see on my board. Instead, I’m seeing generic or internal field names (e.g., text_mkqbmv89, status6, etc.), and it’s unclear which ones correspond to my actual board columns like “Account Name”, “Priority”, or “Email Address”.

I’ve tried inspecting the board, using Zapier’s “Get Item(s) by Column Value” step, and testing with real data, but the mapping still isn’t lining up as expected.

Any ideas on how i can,

  1. Identify the internal column IDs for my board
  2. Map them to the actual column titles so I can complete the field matching in Zapier
2

Hi there,

It sounds like you’re running into a common issue — Zapier often shows the internal column IDs from Monday.com (like text_mkqbmv89, status6, etc.) rather than the friendly column names you see on your board (like “Account Name” or “Priority”).

Here’s how you can find and match the internal IDs to your actual column titles:

Step 1: Access the API Playground

  1. Click on your profile picture in Monday.com.
  2. Under the Account section, select Developer.
  3. On the new page that opens, look for the API Playground option on the right-hand side.

Step 2: Run a Query to Fetch Column Info

Once you’re inside the API Playground, paste the following GraphQL query into the editor (left side):

Important: Replace 1234 with the ID of any item from your board.
(To find an item’s ID: open an item from your board, and in the URL bar, copy the number that appears after /pulses/.)

{
  items(ids: [1234]) {
    column_values {
      column {
        id
        title
      }
    }
  }
}

Click the Play button, and on the right-hand side, you’ll see a list showing:

  • The internal id (which Zapier uses)
  • The title (the name you see on your board)

This will allow you to create a clear mapping between internal IDs and visible column names, making it much easier to complete your Zap field setup.

Hope this helps you get everything mapped correctly!

By the way, if you’re interested in connecting Zendesk with Monday boards, feel free to check out my app available in the marketplace. :rocket: Link:- Zendesk Sync - monday.com Marketplace