While the Move Item / Create Item on another board automation works, we keep finding “bugs” within these.
An example of this is when an item on one of our boards is triggered to move to another board, the automation is not carrying the information over to the new board properly. Columns will be wrong on the board the item was moved to / information is changing / subitems don’t carry over randomly.
We have triple checked out automations and the only conclusion we can come to is that this is a bug.
Does anyone else have this problem?
Hi@Servion123 ,
This issue usually caused by a mismatch between the columns on the two boards. Make sure that the columns on the destination board are exactly the same as the columns on the source board, including the column types.
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Thank you but all the columns are correct and this error only happens randomly
I am going to resurrect this thread. This is because the trigger of your automations has an “itemValues” stored in it, which is the item values at the time of trigger.
The move item/create item actions rather than reading the values from the board, just use this “itemValues” for the values.
The problem arises if you have actions before the move/create which change the item - that you would expect to carry over to the new item. In the case of a move, the moved item still gets the old values, and create item creates the item with the old values. The new values are essentially “lost”