HELP! I’ve never been more frustrated in my life… I’m a project manager for a smaller company so there’s absolutely no way i’m the only one having these issues. When “My Work”'s beta version rolled out I jumped on it before my team would have the opportunity to so I could get adjusted, as I’m known as the go-to for monday.com support. It has great potential but the bugs are excruciating… I fought back and forth with their customer service team back in July and they promised me that the issues would be resolved before it fully rolled out. I work 50-60 hour weeks so I didn’t have time to argue anymore so I gave them the benefit of the doubt.
It just rolled out for my team and it’s JUST as bad as it was before. Absolutely nothing has changed from the beta version… and here we are again trying to get customer service to do ANYTHING and they give me the run-around. It’s insanely frustrating. When “my work” isn’t functioning properly how am I or anyone on my team supposed to know what items they need to do each day??? I currently can’t do my job and I’ve spent the last 12 hours shifting around my boards to try to get them to work with “my work” including deleting all of my templates because they count towards the item limit…
Suggestions/Issues (that I’ve already given monday.com back in July and again today)
- As a project manager I plan projects 6-12 months in advance. The thought that we only have 500 assignments is insane. We have 100 assignments per week on average. There should be an option to NOT show the “future items” and “items without a date” and have them not count towards our item limit. And yes, before you ask I DO have it checked off to hide all completed items.
- The customizations purely aren’t working… multiple boards aren’t showing up under “Boards” (and no they’re not under hidden boards). And those boards that ARE showing up only populate some of the assignments into my task list… there are multiple items missing. How am I supposed to have this as my and my team’s task list if it’s unreliable? Not only that but every time I open a new monday board the “Boards” list under customizations changes so my entire “My Work” shifts around and shows me different assignments…
- After deleting a lot of my templates and clearing out the “items without a date” so that I could see my actual assignments my “My Week” is now only showing 250 assignments and claiming that it’s at its limit… WHY
HOW on this green earth did this get launched with this many bugs??? Monday.com is 100% unusable for my team and I. The last thing I need added to my plate is to transition to a new project management software. So if anyone’s gotten this far PLEASE for the love of all things good… please share some tips