I’ve been grappling with an issue regarding an overwhelming influx of notifications on Monday, and I’d like to outline my situation for some guidance. I have a board that both clients and colleagues use, and for privacy reasons, I’ve configured it to “only show items created or responsible users” in a ‘People’ column. Consequently, I’ve set up an automation that automatically assigns a person when they create an item.
However, when a team is selected in the form, it also triggers an assignment. For instance, if I create a ticket and am a member of Team Z, I appear in both the ‘Creator’ column and the ‘Assigned Team’ column, leading to dual notifications.
In order for clients to view their items, I must retain the automation “Automatically assigns the creator of the item in the ‘Creator’ column.” Yet, I would like to eliminate notifications specifically from the ‘Creator’ column while retaining notifications from other columns. How can I achieve this?