We are using Monday.com across a large organisation with quite a large number of users (several hundred).
We are now finding it difficult to continue to fund and expand use of the product, due to the limitations in the types of billable users.
As our organisation is large and layered, we have a very large percentage of Monday.com users who are only required to access boards to either add or comment against items. They do not need to create boards, automations, integrations, etc, and their role in the organisation will never require them to use the product for these purposes. Their usage is very basic - just to edit content on already created boards. The cost/benefit ratio for these users is significantly unbalanced.
However these users are billed the same as our ‘power users’ who do create the boards, automations, integrations etc, to manage projects and tasks within their area (ie are using the product to its full capability and taking advantage of its features).
This is making the product very expensive billing-wise, and means we can’t easily expand to other areas.
It would be great if there were a less expensive level of user that was a basic user of the product, and the ‘Member’ user pricing could be applied to only those who use the product to its full extent.
This would make the product more accessible to organisations that could potentially have a few thousand users, but for whom the current cost structure is prohibitive.
I’m interested in whether anyone else sees a need for this type of user and pricing package?
(Just a note - it’s been suggested to us before that we could train all our users to take full advantage of all the features of the product so they are more than just at the basic level - however this does not make sense within our organisation and nor would it provide appropriate payback value.)
Thanks for your thoughts!