Roadmap / Development Transparency frustration

Looking at the development of this web/system/application, I have some queries about the future of the product.

Looking through the forum, there are several very basic requests that have been “on the roadmap, or coming soon” that never seem to actually progress.

Just a quick check of requests, there are:

  • 10 coming soon - one of which was marked “Coming Soon” in 2024, and reading through these requests, it’s very clear that there seems to be a lack of communication between developers and the forum staff which causes some confusion. Requests that were “due for release in Q2/3/4 never seem to go anywhere.

  • 6 Long Term Roadmap (some very basic requests that have been ongoing since 2021 (that’s now 5 years just to remind you all that we’re getting old :smiley: ))

  • 6 Under Consideration

Now it seems like some of these may have been tagged incorrectly, but the lack of clear vision or roadmap is a cause for concern.

I would love for Monday to be a little bit more clear with their communication and the future development of this service. Is this something that Monday can improve?

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I agree with this. Appreciate monday.com putting out new features, but I am not as interested in AI as I am in really basic feature.

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I agree as well. Yes AI is the industry mega trend, yet there are some basic things in Monday that need/should be improved before throwing so much investment into AI. I understand that no company wants to be left behind while the whole industry is sprinting to AI utopia, but the power of Monday lies in its simplicity. Need to nail the basics, not everyone using this platform is ready for AI.

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Very much agree here. Marketplace, then multiple “products”, and now AI seem to derail the work on functions long-term core users have been asking for.

Monday used to have a published roadmap, but now it’s just a guess. I’m still waiting on updating items via form on pro plans which was promised over a year ago.

We pay so much more now and just keep getting AI slop rammed down our throats. Especially with support - used to be a thoughtful human response within 10 minutes. Now just endless AI bots.

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Hi Christian and everyone, Tom from monday here :waving_hand:

I completely understand where this is coming from, and I really want to thank you for this post. As part of monday’s customer experience team, I talk to our users every day, and I feel the need for those features myself in my day-to-day. To be completely transparent, while we do try to at least provide clarity on where things stand, I know we have room for improvement on that end, and we’ve already started implementing some changes in our internal processes to meet that need. From your post and replies, I understand how important it is, and I hope you’ll be able to feel a change in the next few months. I can’t guarantee anything, but I can say that we are aware and doing our best to improve that as fast as possible.

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