Our customers continue to send us the Run ID of integrations that fail expecting us to be able to use them to look up results. Unfortunately years on monday still doesn’t (to my knowledge) send the Run ID with the integration payload, or in headers, or the JWT.
This continues to perturb our customers that we can’t find anything from a Run ID they send us. We’ve added an app generated UUID that we return with errors, but it means we have to shorten the error messages. We also send back our support URL so customers don’t email monday.com support, wait 72 hours for a reply telling them to contact the developer, or we get CCd in on the support thread and have to handle it outside our ticketing system because monday.com for some reason recorded the senior member of the teams personal email as support not the support web address… beside the point.
Just send us the Run ID in the request. I know it seems trivial, but being able to put this in every log entry for a run makes it trivial to find the associated logs and troubleshoot.