Hi There!
Yes this is possible and we have built things like this with the following parameters:
- Email Integration to receive ticket creation and respond back based on status.
- Tracking of the phase the ticket is in and assign via the people column.
- Analytics of SLAs and KPIs surrounding closing of tickets with time and level of effort.
- Tracking of possible FAQ creation to post for extra help.
- Digitized workflows based upon type of request with automated assignment.
These are a few of the examples and happy to walk through an example build.
https://www.axanexa.com/contact-us/
Talk soon!
Mike B
Automation Architect