Hey @Handsup!
Another way to go could be using monday.com forms: then you could use take in each support ticket as a new item.
Then, from there, you could CommuniHub! You could also use this Outlook or Gmail integration recipe to make each support ticket a new item:
From there CommuniHub should be simpler.
Can you tell me what status change automatino you were looking to use? I’d be happy to help.