Hi Monday.com community.
I’d like to recommend an enhancement to the time tracker.
Here is what is going on.
- We have an IT Requests Board with multiple groups
- The groups are (Not started) / (In Progress) / (Dependent on … )
- We have automations that Push the pulse (IT Ticket) from group to group until it’s completed
The tracker is set to start as soon as a new item is created and it’s set to stop as soon as the pulse is marked as completed. But what it doesn’t track is HOW much time the pulse spent in different groups. For example, if an IT Ticket (Pulse) was in the (not started) group for 10 days and then in the (In progress) group for 2 days and lastly 1 day in the (Dependent on … ) group, the timer will not tell you how much time the pulse sat in each different group.
IDEALLY, (from a managerial point of view) if this Feature existed, I could ask my staff for reason why the IT ticket (Pulse) sat in the (Not started) group for 10 days! But because the Time Tracker does not track that I cannot (easily) know how much time a pulse sat in any given group. Technically I could tell by looking at the audit log, BUT it’s not ideal.
The above example refers to groups, but potentially, if monday.com could, it would be great to do it at the STATUS Level. Looking at the exact same example described above, but instead , it would track how much time the pulse spent on the IN PROGRESS Status, and how much Time it spent on the Waiting for USER status etc etc … Below are two screenshots, one is how the tracker currently looks now and the second screenshot is how I’d envision the enhancement working. Thanks monday.com community.