I am improving the communication and notices within my organization. Currently, we are working on the “health” of our clients with various status’s (i.e. low, moderate, high, extreme). Management needs eyes on the Moderate and up and I have first created a team for the specified market (State and its leaders). As the Owner, I am a member of every states Team. I tested an alert and everyone on the team received the notice via email except me. I have confirmed my Monday account is connected to Outlook, all my notification settings are turned on, and nothing going to junk folder.
What could I be missing?
Is it possible you muted notifications on that board? Are you using ‘notify’ or ‘email’? If email, who’s email is in the ‘from’?
Great questions — here’s what I’ve done so far: I’ve disabled all notifications, logged out, and reset my preferences as a first step. I also confirmed that the automation is set to use “notify,” and that messages are only being sent to internal employees.
Here’s where it gets interesting: during my initial test, every intended recipient received the notification except me. At first, I assumed this was because I was the originator. However, when another user ran the same test, I still did not receive the alert.
To further troubleshoot, I duplicated the automation and changed the state/market. Some recipients are designated to receive alerts for all markets. While they successfully received notifications for Market 1, they did not receive any alerts for Market 2.