Unrelated emails in Emails & Activity widget

I am currently using the Emails & Activity widget for a client, but for some reason there are emails popping up in there that are not related to the email in the email column, is this happening to more people and how to fix it? Hope to hear something :slight_smile:

3 Likes

We have a Monday board for customer support and this is something we have also noticed. It seems that the app is capturing all emails to and from the email address provided in the support request form. This is very undesirable as emails completely unrelated to the related support issue (sometimes of confidential nature from our management) are being brought into view of everyone in our support team. We see there is a way to only log/show outgoing emails using a Monday BCC but there is no such thing for incoming emails from that email address. We are using a third party app to generate a unique ID for each support ticket (pulse), so it would be good to have the emails and activities app only log/show emails related to that particular ticket number.

1 Like

In our case it’s a little different. There are actually emails that have nothing to do with the specific client.

We don’t have any confidential info that we want to filter but for example:

The emails that pop up in emails and activity column, are actually nothing related to that email, neither from or to that email so it is a mess and we have no idea why that is or how to filter it to just the person in the email column.

Does this maybe have something to do with the persons in the assignee column and their e-mail?

Hope to get answers soon :slight_smile:

The assignee email could also play a role but I’m not sure. Someone noted that Monday used another platform to handle their own customer support instead of their own native Monday which indicated that it is not optimal for the job.

We have this issue as well, and have confidential information that risks getting seen. One of the main reasons we signed up for Monday was because of the ability to keep all of the emails together, but this is proving to be one of the biggest headaches we have, and I’m getting feedback from my team on a daily basis with their frustration.