"When incoming email received from this column change status to something", only works for new emails, and not replies to an email I sent

Platform discussions
,
1

When incoming email received from this column change status to something only works for new emails, and not replies to an email I sent.

I want a status to change, when a customer replies to an email I sent, but it doesn’t work. However, the status does change if the customer sends me a “new” email.

Wondering if I’m missing something, or if anyone knows a work-around.

Thanks!

image

2

I think I am experiencing the same with setting a date column when I receive an email. I would like to see when I received the last email from a client and based on that date I want a notification if not already acted upon the last message.

3

I had the same issues. I solved it by:

  1. creating a new column call “email flag” with status value of “New Mail” and “No Mail”
  2. created an automation that update email flag to new mail when an email reply is received.
  3. created an integration that updates a date column and then changes email flag back to No Mail, when the status changes to New Mail
1 Like
4

Hi Dan, please can you explain how you set this up? You say “created an automation that update email flag to new mail when an email reply is received” - but I can’t see an option to create an automation based on a reply being received?