When incoming email received from this column change status to something only works for new emails, and not replies to an email I sent.
I want a status to change, when a customer replies to an email I sent, but it doesn’t work. However, the status does change if the customer sends me a “new” email.
Wondering if I’m missing something, or if anyone knows a work-around.
I think I am experiencing the same with setting a date column when I receive an email. I would like to see when I received the last email from a client and based on that date I want a notification if not already acted upon the last message.