Hi, I have a integration from Zendesk to Mondays set up and everything is working, except for the assignee. That comes over as a number, rather than a text value. The requester works, it takes the text values over. Is there a way to have the text value of the assignee come over rather than what looks like a user ID number
thanks
J
Hey @cheeseyfella
Yep—this is a common quirk when integrating tools like Zendesk and Monday.com. What’s happening is Monday stores the Assignee as a user ID (a numeric internal reference), not as plain text like the requester name. So when the integration runs, it passes that raw ID instead of the user’s name.
In Make.com after retrieving the ticket from Zendesk, you can use an extra User step to fetch the full details of the assignee using that user ID.
Once you have that, you can pull the actual name(e.g. user.name) and map that into Monday’s update or column instead of the raw ID. You can also build a small lookup table in Airtable or Google Sheets that matches Zendesk user IDs to names, then use a search step to pull the correct label during the automation
Let me know if you’d like help setting up that extra mapping step—happy to walk you through it!